Looking at the interactions through the lens of the product tells a partial story. Same through the lens of 1 individual. Same through the lens of 1 context.

Hi everyone, Kevin here.

For the purpose of a presentation, I’m currently revisiting this simple yet effective way to explain UX to non-designers (see picture 1) by Jennifer Aldrich.

Picture 1 – Experience emerges from interactions between people & products/services.
Picture 1 – Experience emerges from interactions between people & products/services.

Although I think this picture is good in its simplicity, I would also say it misses one other key aspect of what makes an experience and what makes UX design & UX research important: context.

Expanding on the original idea, here is my take:

  • Picture 1: Experience emerges from interactions between people & products/services;
  • Picture 2: Interactions are constrained by context and define meaning, perception, and expectations.
Picture 2 – Interactions are constrained by context and define meaning, perception, and expectations.
Picture 2 – Interactions are constrained by context and define meaning, perception, and expectations.

What are your thoughts?

Thank for reading! 🙏